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Vivobarefoot

Vivobarefoot Reviews

www.vivobarefoot.com
What is your customer experience with Vivobarefoot?

Vivobarefoot Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Vivobarefoot reviews show a 2.8 star rating from 13 customer reviews, with 50% saying they would likely recommend and overall neutral sentiment.

Key Takeaways for Future Customers

  • Try sizing and style first; many praise the barefoot shoes for comfort and design.
  • Expect medium price level and value Website and Discounts and Special Offers.
  • Prepare for delays and keep return numbers and delivery tracking handy.

Negative Feedback / Risk Areas

  • Frequent customer complaints about slow or unresponsive customer service and AI customer service that does not address issues.
  • Multiple reports of delivery problems and missing orders with little update.
  • Refunds and return processing delays causing frustration.

Positive Feedback

Reviewers value comfortable, stylish barefoot shoes; some note good support when reaching a human and quick resolution in certain cases.

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Media from reviews

Vivobarefoot - Conversation was good but its not resolved yet
Vivobarefoot - Conversation was good but its not resolved yet - Image 2
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Show reviews that mention
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Cheryl L Rtl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Celina, Ohio

I need a return shipping label

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I have called, messaged, called again, total run-around, and I am wondering if they even have customer service.

Preferred solution: A return shipping label

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Justin H Oie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Howell Township, New Jersey

Order Not Received

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AI Highlights
  • - My Primus Lite IV men's order was not delivered.
  • - No updates for almost a week and I was looking forward to wearing them after foot surgery.

My order for the Primus Lite IV mens was never delivered. It has now almost been a full week and I have not received any updates. This has been really disappointing since I was looking forward to wearing them after my foot surgery.

Loss:
$135

Preferred solution: Deliver product or service ordered

User's recommendation: So far based on my experience I would not recommend it to anyone.

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Shelly Hlw
map-marker Los Angeles, California

I paid 10$ to receive my shoes sooner but it’s late.

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I paid 10$ to receive my purchase and it a little late and wanted to know if I can get a discount or something.

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Resolved
Tara G Xnw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ashburn, Virginia

Resolved: Customer service

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Updated by user Dec 02, 2025

Company fixed the issue and I have been provided with full refund. I received an email and PayPal notification that my refund was processed.

Original review Dec 02, 2025

I returned an item and have yet to get a refund. I can't get in touch with anyone by phone, email, or chat. I'm very frustrated.

Loss:
$180
Pros:
  • Decent shoes
Cons:
  • Poor customer service

Preferred solution: Full refund

View full review
Resolved
Frank O Pda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.

Supporter
| map-marker Seattle, Washington

Resolved: Customer service uses AI that does not answer questions about my refund not showing up after 2 weeks and at least 3 email exchanges

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AI Highlights
  • - Returned Sensus shoes as they were too small.
  • - Online return process didn't work.
  • - Phone support helped.
  • - Refund shown, but not received after 2 weeks.
Updated by user Nov 15, 2025

Company fixed the issue and I have been provided with full refund. multiple email messages, complaint through trustpilot and pissedconsumer ...

wait to order until they resolve this recent backlog ... call them first and report widespread recent poor responsivity in customer service and ask for reassurance before placing an order.

Original review Oct 31, 2025

I returned my Sensus shoes (too small), and the return process didn't seem to function online. However, a customer service agent on the phone was able to help.

The website says the money has been refunded, but it hasn't shown up, and it's been 2 weeks. Several attempts using email have yielded no help.

Loss:
$180
Pros:
  • Excellent
  • Barefoot shoes
  • Durable
Cons:
  • Ai customer service does not address problem

Preferred solution: Full refund

User's recommendation: buy in person, not online

View full review
David S Pzo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Princeton, New Jersey

Hideous customer service

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AI Highlights
  • - Called to get help finding an order number.
  • - Chatbot asked for email, then tried to sell shoes.
  • - The chatbot would not answer the question.

Called to get assistance finding my order number. Got chatbot that offered to help, took my email, and then tried to sell me new shoes without answering my question.

I eventually got it to acknowledge it would never answer my question. Called customer support during business hours. Told they were closed by VRU and instructed to call during normal business hours. Sent email requesting assistance detailing problem.

No follow up within 48 hours.

Chatbot claims no US support number, although I can find it with search (but not from the company site). Disgraceful.

Loss:
$190
Pros:
  • Wide toed shoes
Cons:
  • Horrific customer care

Preferred solution: Full refund

User's recommendation: Do not lose your return number or they will torture you.

View full review
Resolved
Douglas F Wmm
map-marker Ventura, California

Resolved: Return my shoes.Good luck !!

AI Highlights
  • - The vivos are beautiful but not for me.
  • - They flap around like duck feet.
  • - I tried your brand to see if they fit my style.

My vivos are not for me. They're beautiful, but I'll have to decline these shoes.

They flap around like duck feet.

I decided to try your brand to see if they were my style of footwear. I don't think they are for me.

User's recommendation: By em and try em. Its the only way to know if they are for you.they seem to be very well made, and im sure thsy would be great for the right customer

View full review
Maria Helena L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Juan, San Juan Municipio

I bought a pair of shoes and made a mistake with the delivery address

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Updated by user Dec 18, 2025

I didn’t have any answers from the costumer service, they received my email and just ignored so probably the solution is try to buy the merchandise through Amazon, they have an amazing costumer service

Original review Dec 03, 2025

I bought a pair of shoes and made a mistake with the address. I called and sent emails to fix the problem and never received any response.

Loss:
$182

Preferred solution: Deliver product or service ordered

User's recommendation: Not recommended because make mistakes in an order it’s easy and the loss will be big

View full review
Linard Zgn
map-marker Los Angeles, California

I want to get the shoes but the customer service is terrible so I’m not bothering

Couldnt reach a human no matter what time I called. Robots are ridiculous for anything more than the most rudimentary help. I wont bother buying from them because if this

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Daria S Rnw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Urgent Order EU000679801 not delivered

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AI Highlights
  • - Order EU000679801 has been stuck in shipping for over 14 days.
  • - Automated replies and bots delay support.
  • - Please ship or refund; order EU000679801.

I'm really frustrated with the customer service.

My order is just stuck on the shipping phase for more than 14 days. I'm desperately trying to reach out to ANYBODY from the customer service, but I only have automated responses with emails, live bot and WhatsApp bot.

I'm waiting for hours in the waiting list with no reply.

I ordered the gobi boots and wanted them for the rainy weather. Now it's been 2 weeks I'm ill because of the cold because I STILL DON'T have my boots and bearfoot shoes is the only type I can wear.

PLEASE HELP SOMEBODY to ship or at least to return and refund me my order.

Never had this experience before with vivo, my other 2 pairs came rather quickly. I'm not sure I could continue ordering from original site since lack of the support.

The order number is EU000679801 if somehow the customer service could read it here.

Loss:
$144

Preferred solution: Deliver product or service ordered

View full review
Alan W Mlx
map-marker Buxton, Derbyshire

I wish to UNSUBSCRIBE immediately

I am being harassed by unwanted texts from Vivobarefoot. I wish to unsubscribe immediately from all Vivobarefoot communications.

Cons:
  • Impossible to unsubscribe

Preferred solution: Apology

User's recommendation: Do NOT deal with this company

View full review
Jessica B Vgc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Cruz, California

Check on size. How to translate uK women to uSA sizing

Fast recorded message saying no agents are available and to call back later. And hung up at 12:30 pm PST.

Preferred solution: Information on sizing. Ordering from you, a woman 10 How to translate USA sizing.a boot I want that is out of stock on your website and available on a USA website with USA sizing I take a 9 - 40.

User's recommendation: Love the shoes. Complicated to poor customer service u til actually get a person

View full review
Anonymous
map-marker Columbia, South Carolina

Did not receive product

AI Highlights
  • - Did not receive shoes.
  • - Could not speak to a rep.
  • - No working number; automated only.
  • - Out $160.00; want to speak with someone.

Did not receive the shoes. Did not get to speak to a representative.

No working number to reach them. All automated .

Still no solution no shoes but out $160.00. Would love to talk to someone from company

View full review
Anonymous
map-marker Seattle, Washington

? On waterproof women’s boots

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Was given no valuable information to make a decision on what shoes or boots to purchase.

Im looking for a pair of hiking/walking shoes or boots that are waterproof.

View full review
Rollins Cpq

Very good shoes and good support IF!!!! Someone calls back!!!

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AI Highlights
  • - Support is good when you can speak to someone.
  • - I couldn't reach out successfully.
  • - Please call me to use my reduction code.

If you get the chance to speak to someone the support is really good .

But I tried to reach out with out Any success.

Please give me a phone call to use my reduction code .

Thank you very much

Love your thoughtful product

View full review
Carlea Gry

Conversation was good but its not resolved yet

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AI Highlights
  • - Vivobarefoot shoes have the rubber sole separating from the upper on the side.
  • - This occurred after one day of normal use.
Vivobarefoot - Conversation was good but its not resolved yet
Vivobarefoot - Conversation was good but its not resolved yet - Image 2

I recently purchased a pair of Vivobarefoot shoes, and unfortunately, I have noticed that the rubber sole is starting to separate from the upper material on the side of the shoe This has occurred after one day of normal use.

View full review

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